Privacy Policy

Introduction

PixelOperator GmbH ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Data Controller Information

PixelOperator GmbH is the data controller responsible for your personal data. Our registered office is located at Lindenstraße 102, 60068 Frankfurt, Hesse, Germany. Registration Number: HRB615892, VAT Number: DE615874362.

Data We Collect

We collect various types of information in connection with our services, including:

• Personal Information: Name, email address, phone number, company details, and other contact information you provide when enquiring about our services or engaging with us.
• Communication Data: Records of correspondence and communications between you and PixelOperator, including emails, phone calls, and meeting notes.
• Technical Data: IP address, browser type, operating system, referring URLs, and other technical information collected automatically when you visit our website.
• Usage Data: Information about how you use our website, including pages visited, time spent on pages, and navigation patterns.
• Financial Information: When providing advisory services, we may collect financial data necessary to deliver our services effectively.

How We Use Your Information

We process your personal data for the following purposes based on legitimate interests, contractual necessity, or your consent:

• Service Delivery: To provide financial advisory services, respond to enquiries, and fulfil contractual obligations.
• Communication: To communicate with you about our services, respond to your requests, and provide customer support.
• Business Operations: To manage our client relationships, improve our services, and conduct business analysis.
• Legal Compliance: To comply with applicable laws, regulations, and professional standards in the financial advisory industry.
• Marketing: With your consent, to send you information about our services and industry insights that may interest you.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business, such as IT support, cloud hosting, and professional services.
• Legal Requirements: When required by law, court order, or governmental authority, or to protect our legal rights and interests.
• Business Transfers: In connection with any merger, acquisition, or sale of assets, subject to confidentiality obligations.
• Consent: With your explicit consent for specific purposes not covered by this policy.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Client data related to financial advisory services is typically retained for seven years after the end of our professional relationship, in accordance with regulatory requirements. Website analytics data is generally retained for 26 months.

Your Rights

Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have the following rights:

• Right of Access: Request copies of your personal data and information about how we process it.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data in certain circumstances.
• Right to Restrict Processing: Request limitation of processing in specific situations.
• Right to Data Portability: Receive your personal data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Withdraw consent for processing based on consent at any time.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or other legally recognised transfer mechanisms.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

If you believe we have not handled your personal data in accordance with applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority. In Germany, this is the Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragte für den Datenschutz und die Informationsfreiheit).